Frequently Asked Questions
Welcome to the Buth Ice Cream Co. FAQ page! Here, we've compiled answers to the most common questions we receive about our products, services, and Direct Store Delivery (DSD) program.
Whether you're a potential partner looking to enhance your product offerings or a current retailer seeking more information, this page is designed to provide you with clear and detailed answers. If you can't find the information you're looking for, please don't hesitate to contact us directly. We're here to help and ensure your experience with Buth Ice Cream Co. is as smooth and delightful as our ice cream.
General Questions
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What is included in the Direct Store Delivery (DSD) program?
Our DSD program includes freezers, full-service delivery, scheduled restocking by professionally trained salesmen, and promotional materials such as menu boards and product stickers. This comprehensive service ensures your store is always stocked with our premium ice cream without any additional effort on your part.
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How often will my store be restocked?
Restocking schedules are tailored to your store's needs. Our salesmen will visit regularly to ensure your freezers are always filled with fresh products. The frequency of visits can be adjusted based on your sales volume and demand.
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What types of promotional support do you provide?
We provide various promotional materials, including menu boards, product stickers, and point-of-sale displays, to help you market our ice cream effectively. These materials are designed to attract customers and boost sales.
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Are there any costs associated with the equipment provided?
No, there are no costs for the equipment. We provide freezers and any necessary equipment at no charge to our partners. Our goal is to make it as easy as possible for you to offer our ice cream products.
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How do I get started with the DSD program?
Getting started is simple. Fill out the contact form on this page, and one of our representatives will reach out to you to discuss your specific needs, set up your account, and schedule the initial delivery and freezer installation.
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What brands of ice cream do you carry?
We carry a wide range of well-known brands including Ben & Jerry’s, Good Humor, Breyers, Klondike, Popsicle, Mars, Blue Bunny, Talenti, La Michoacana, and Magnum. Each brand offers a unique variety of flavors and treats to satisfy all customer preferences. For information on on our broad range of treats, view our products page here.
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What is the minimum order quantity for restocking?
The minimum order quantity varies based on your store's size and sales volume. Our sales representatives will work with you to determine the appropriate quantity to ensure your freezers are well-stocked without overloading your storage capacity.
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How do I handle equipment maintenance or issues?
If you encounter any issues with the equipment we provide, simply contact our customer service team. We offer prompt maintenance and support to ensure your equipment is always in top working condition.
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Can I request specific ice cream flavors or products?
Yes, you can request specific flavors or products based on your customers' preferences and sales trends. Our sales representatives will work with you to customize your inventory to best meet your needs.
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Do you offer any training for my staff?
Yes, we offer training sessions for your staff to help them understand how to handle and sell our ice cream products effectively. This includes training on product knowledge, freezer maintenance, and promotional techniques.
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How does the promotional support work?
Our promotional support includes providing you with high-quality menu boards, product stickers, and point-of-sale displays. We also offer seasonal and special promotions to help you drive sales and attract more customers.
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What if my store experiences a sudden increase in demand?
If your store experiences a sudden increase in demand, simply contact our sales team. We can adjust your restocking schedule and inventory to meet the higher demand and ensure you have enough product on hand.
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Can I offer Buth ice cream for special events at my store?
Absolutely! We can provide additional products and promotional materials for special events. Let us know in advance, and we'll work with you to make your event a success.
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Do you support local community events or sponsorships?
Yes, we are actively involved in supporting local community events and sponsorships. If you have an event or sponsorship opportunity, please contact us to discuss how we can partner with you.
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How can I provide feedback or suggestions?
We welcome your feedback and suggestions. You can contact our customer service team via phone or email, and we’ll be happy to hear your thoughts on how we can improve our product selection and the services we offer.
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What should I do if I have a billing question?
For any billing questions or concerns, please contact our accounting department. We aim to resolve any issues promptly and ensure your billing process is smooth and accurate.
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Are there any seasonal products available?
Yes, we offer a variety of seasonal ice cream products to keep your offerings fresh and exciting throughout the year. Ask your sales representative for more information on our current seasonal selection.
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What areas do you serve?
While we are headquartered in West Michigan, we serve much of the mitten state and are continually expanding to serve more areas. If you’re unsure whether we can deliver to your location, please contact us here.
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How do I update my contact or delivery information?
To update your contact or delivery information, simply get in touch with our customer service team. We’ll make the necessary changes to ensure our records are up to date.
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Can I get a quote for large orders?
Yes, we can provide quotes for wholesale orders. Contact our sales team with your requirements, and we’ll give you a detailed quote to meet your needs.
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What measures do you take to ensure product quality?
We adhere to strict quality control measures to ensure that our ice cream products are always fresh and delicious. From sourcing to delivery, we maintain the highest standards of quality.
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Can I see a product catalog?
Unfortunately not. That’s because our product selection is continually updated. For the freshest information, just ask your Buth representative.
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What makes Buth different from other ice cream suppliers?
Buth stands out due to our exceptional customer service, high-quality products, and comprehensive support. We are more than just a supplier; we are a partner dedicated to helping your business succeed.
FAQ for Special Event Catering
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Do you offer Ice Cream Treats for special events?Yes, our Bumblebee Ice Cream Carts offer premium ice cream treats for a wide variety of special events. Our ice cream carts provide a fun and delicious way to serve your guests, making any event more memorable.
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What sort of events do you cater?
We cater to a wide range of events, including graduation parties, company cookouts, church gatherings, corporate events, weddings, school carnivals, fundraisers, and sporting events. Our versatile ice cream carts are perfect for any occasion with lots of foot traffic.
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What size groups can you serve?
Bumblebee Ice Cream Carts can accommodate both large and small groups. With over 100 premium carts available, we can efficiently serve events of any size, ensuring all your guests enjoy our delicious ice cream.
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How do I schedule ice cream for my event?
Scheduling ice cream for your event is simple. You can contact us through our website or call our customer service. We will assist you in selecting the perfect cart and customizing your ice cream offerings to fit your event's needs. Early booking is recommended to ensure availability.
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What types of ice cream flavors do you offer?
We offer a wide variety of premium ice cream flavors from well-known brands like Ben & Jerry’s, Good Humor, Breyers, Klondike, Popsicle, Mars, Blue Bunny, Talenti, La Michoacana, and Magnum. Our selection includes popular and unique flavors to satisfy all taste preferences.
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Do you provide staff to serve the ice cream at events?
No, clients need to staff the cart themselves. We provide all the necessary equipment and ice cream, but the staffing is up to you. This allows for flexibility in how you wish to serve your guests.
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How far in advance should I book an ice cream cart for my event?
We recommend booking your ice cream cart as early as possible to ensure availability, especially during peak seasons. Early booking allows us to better accommodate your specific needs and ensure that we can provide the best service for your event. Contact us to check availability and secure your booking.
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Can I customize the ice cream cart and offerings for my event?
Yes, we offer customization options for our ice cream carts and the treats offered to match the theme and requirements of your event. Let us know your preferences, and we will work with you to create the perfect ice cream experience for your guests.
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What is the relationship between Buth Ice Cream and Bumblebee Ice Cream Carts?
Bumblebee Ice Cream Carts is a brand operated by Buth Ice Cream Co. Founded in 1992, Bumblebee Ice Cream Carts emerged from the owners' previous venture, a small party store called B&B. The idea for Bumblebee came from a frequent customer, a little boy who preferred visiting Bumblebee over B&B. Inspired by this, the owners decided to create a dedicated ice cream company that focuses on providing premium ice cream carts for special events, thus establishing Bumblebee Ice Cream Carts. Today, Bumblebee operates as a family-owned business under the umbrella of Buth Ice Cream Co., servicing West Michigan with top-notch ice cream catering services.
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Where can I learn more about Bumblebee Ice Cream Carts?
For more information about Bumblebee Ice Cream Carts, including details about our services, flavors, and booking process, please visit our website at Bumblebee Ice Cream.